Frequently Asked Questions
Everything You Want to Know About MinZerTRPG®
Are your products original designs?
Yes.
Every MinZerTRPG® product is designed by our own team.
We never purchase generic products for rebranding or resale.
Many of our creations are protected by registered patents, while additional patent applications are currently pending.
Have your products been on Kickstarter?
Absolutely.
Many of our most iconic products first launched on Kickstarter, where they were supported by thousands of backers worldwide.
We're proud to have received multiple Project We Love selections and earned the Backer Favorite recognition through our commitment to originality and quality.
Product Questions
Are your dice actually fair?
Yes.
Our dice are engineered specifically for tabletop gaming.
Different materials naturally have microscopic manufacturing tolerances, but these are well within practical gaming standards and will not affect normal gameplay.
Every roll is designed to be both satisfying and reliable.
What materials do you use?
Depending on the collection, our products are crafted from:
- Premium Resin
- Zinc Alloy
- Stainless Steel
- Brass
- Aluminum
- Natural Gemstones
- CNC Precision Components
Every material is selected for its appearance, durability, and tactile experience.
Where are your products made?
All MinZerTRPG products are designed by our team and manufactured in Shenzhen, China, where decades of craftsmanship meet advanced precision manufacturing.
Every prototype undergoes multiple rounds of refinement before entering production.
Are your products patented?
Several MinZerTRPG innovations have already received registered design and utility patents.
Additional invention patents are currently pending.
Protecting originality is one of our core values.
Orders & Shipping
Where do you ship from?
Orders are fulfilled from our warehouses in:
- Shenzhen, China
- Los Angeles, California (selected products)
Your order will ship from the location that provides the fastest delivery whenever possible.
How long does shipping take?
Most in-stock items ship within 1–3 business days.
Estimated delivery:
- United States: 5–10 business days
- Europe: 7–15 business days
- Asia-Pacific: 5–12 business days
- Other regions: 7–20 business days
Delivery times may vary during Kickstarter fulfillment or holidays.
Do you offer free shipping?
Yes.
We provide Free Worldwide Shipping on qualifying orders over US$50 (excluding certain remote areas).
Shipping costs are automatically calculated during checkout.
Can I track my order?
Absolutely.
Once your order ships, you'll receive a tracking email with real-time updates.
Returns & Warranty
What if I receive the wrong product or a defective item?
No worries.
If we make a mistake—whether it's the wrong item, a manufacturing defect, or a package lost during shipping—we'll send a replacement at no additional cost.
Can I return my order?
Yes.
We offer a 30-day return and exchange policy on eligible products.
If the issue results from an incorrect shipping address or failed delivery attempts, any additional shipping fees may apply.
Do your products include a warranty?
Yes.
All genuine MinZerTRPG products are covered by our quality guarantee.
If you encounter any manufacturing issues, simply contact our support team—we're always happy to help.
Trust & Security
Is it safe to order from MinZerTRPG?
Absolutely.
Your payments are securely processed through trusted platforms including:
- PayPal
- Stripe
Your personal information is protected using industry-standard encryption.
Community
Can I suggest a product idea?
We'd love to hear it.
Many great inventions begin with a simple question.
If you have an idea that could inspire the next generation of tabletop products, feel free to contact us.
Who knows?
Your imagination might become our next creation.
Do you only sell dice?
Not at all.
In addition to original dice systems, we also create:
- Dice Accessories
- Collector Editions
- Display Pieces
- Tabletop Tools
- Limited Kickstarter Exclusives
Our goal is to make every tabletop session more immersive and memorable.
Gifts
Are MinZerTRPG products good gifts?
Definitely.
They're perfect for:
- Dungeon Masters
- TTRPG Players
- Dice Collectors
- Fantasy Enthusiasts
- Board Game Fans
- Anyone who appreciates original design
Contact
Still have questions?
We're always happy to help.
Average response time:
Within 24 hours (Monday–Friday)
Welcome to the World of Extraordinary.
Every MinZerTRPG® creation begins with a simple question:
"What if tabletop gaming could be experienced in a completely new way?"
That question continues to inspire every invention we create.
Thank you for being part of our journey.
Only the Extraordinary.