Frequently asked questions
Is your dice balanced?
Yes, but there are some materials and design elements that can never be absolutely balanced, but this has little effect on gameplay.
What material is your dice made of?
Usually, our dice are made of materials such as resin, metal or gems.
Where are your dice made?
We make in Shenzhen, China
Do you make the dice yourself or work as a distributor?
We are a dice manufacturer and are always committed to bringing new and interesting game products to the market.
In addition to dice, what else do we offer?
We provide our customers with the following luxury accessories.
How to place an order?
Placing an order is fast and easy.
Select the products you want to buy and add them to the shopping cart.
After adding the product to the shopping cart, click this button to enter the checkout page.
Where is your shipping location?
We ship in Shenzhen, China
How fast are you delivering my product?
Usually the products you can place an order are in stock, but the specific total delivery duration depends on your location and may take up to 2-3 weeks.
What is the estimated shipping cost?
You will be pleased to learn that there is free international shipping for orders over $99.
Why is my order late?
One of our first tasks is to deliver the order within the promised delivery time. However, due to the ongoing pandemic, you may have to compromise for a slight delay.
I have received a defective/damaged or wrong product, can I request a return?
Yes, we provide a 30-day return/exchange policy for all orders. If the product is defective, we will bear the freight, if there is no defect, the return/exchange service will be borne by you.
Is your information safe in Misty Mountain Gaming?
Of course, our website uses SSL encryption technology to ensure maximum security and protection when you conduct transactions.
How can I get in touch with your team?
Contact us via email at email@example.com and we will reply as soon as possible within 24 hours.